Terms and Conditions

Our contract

When you order a product from www.customisedmurals.co.uk, you will be sent an e-mail confirming receipt of your order and containing the details of your order. Your order is deemed to be an offer to www.customisedmurals.co.uk to purchase a product which is accepted by www.customisedmurals.co.uk when the goods are dispatched to you.


Please read our Returns Policy for full details

Pricing and availability

www.customisedmurals.co.uk make every effort to ensure that the products that are sold through the website are correctly priced, however occasionally mistakes may happen. To avoid any possible problems www.customisedmurals.co.uk will check prices during the course of the procedure of dispatching an order. In the situation that the correct price of a product is lower than the published price on the www.customisedmurals.co.uk website, you will be charged the lower amount and the product dispatched to you. If the correct price is higher than the published price on the www.customisedmurals.co.uk website, www.customisedmurals.co.uk will contact you for instructions as to proceeding with the order at the correct price or cancelling.

www.customisedmurals.co.uk give an 'indication' with regard to availability of products sold through the website. This is a guide only and the times indicated for delivery should be taken as a best estimate. Further information regarding individual orders availability and delivery times can be provided to customers via email, if required. Enquiries to www.customisedmurals.co.uk will be responded to as promptly as possible and with as much information as possible.

Description of goods

www.customisedmurals.co.uk makes every reasonable effort to ensure the descriptions of goods and the prices shown on it's website are accurate. The descriptions and photographs of goods displayed on the www.customisedmurals.co.uk website are shown to provide an approximate idea of them. No guarantee or representation is made as to their accuracy.


All transactions with www.customisedmurals.co.uk will be in Great British Pounds (Sterling).


www.customisedmurals.co.uk makes use of SSL certification to keep data safe and secure.

Delivery Area

All sales from the www.customisedmurals.co.uk website are made to customers within the United Kingdom. If www.customisedmurals.co.uk encounters a problem delivering to your location you will be contacted to see if a solution can be found.

Emails and visiting the www.customisedmurals.co.uk website

Visits to www.customisedmurals.co.uk and communications via email are considered electronic communications. When you participate in these you agree that all agreements, information and other communications that www.customisedmurals.co.uk transmit to you electronically comply with the need to put information in 'writing'.

Warranty & Technical Support

www.customisedmurals.co.uk does not provide warranties and technical support for the products it sells to customers. This is provided by the manufacturers of the products.


www.customisedmurals.co.uk will not be responsible for any direct or indirect financial loss from the information contained with the website..

Amendments to these Terms and Conditions

We reserve the right to make changes to our website and these Terms and Conditions at any time. This condition does not affect your statutory rights.


Customers should notify www.customisedmurals.co.uk of any complaints in writing at info@customisedmurals.co.uk
Governing law and jurisdiction

The laws of England and Wales are applicable to all transactions with www.customisedmurals.co.uk. The non-exclusive jurisdiction of the English courts applies.

None of these condition affect your statutory rights.